Refund policy
Refund & Exchange Policy
Every Capybaraluxe handbag and accessory is designed with attention to detail, quality, and craftsmanship.
To ensure a fair experience for our customers and maintain our quality standards, we follow the policy outlined below.
🚫 NO REFUNDS
We do not offer refunds on any purchases. All orders are considered final sale once confirmed.
⚠️ Important Terms & Conditions
🛍️ Sale & Promotional Products
Products purchased during any sale, discount offer, or promotional campaign are not eligible for exchange or return.
🎁 Free Gifts & Complimentary Items
Any free gifts, promotional products, or complimentary items included with an order are non-exchangeable and non-refundable.
✨ Customised Orders
Products made as per customer requirements, including personalised or customised designs, cannot be exchanged or refunded.
💵 COD Policy
To provide a secure shopping experience, Capybaraluxe offers partial COD options.
- Partial COD amount is non-refundable.
- Prepaid payments are also non-refundable.
🔄 Exchange Policy
- Exchange is allowed only once per order.
- Multiple exchanges for the same order are not permitted.
- Exchange requests must be raised within 48 hours of delivery.
- Exchange is applicable only for size or style mismatch issues (subject to approval).
🚚 Exchange Shipping Charges
For approved exchanges:
📌 Product Quality Issues
In case of a genuine manufacturing defect, customers must contact Capybaraluxe Customer Support within 48 hours of delivery with clear images/videos for verification.
Capybaraluxe reserves the right to approve or reject exchange requests based on the inspection and applicable policy guidelines.
Thank you for choosing Capybaraluxe
Luxury bags crafted for your statement style.